25 YEARS
We design, implement and assess grievance mechanisms for our clients that help them ensure an effective remediation.
Our methodologies and tools are adapted to the specific needs of the company.
BHR GRIEVANCE ASSESSMENT TOOL
A grievance mechanism can only serve its purpose if the people it is intended to serve know about it, trust it and are able to use it.
LEGITIMATE
ACCESSIBLE
PREDICTABLE
EQUITABLE
TRANSPARENT
RIGHTS COMPATIBLE
SOURCE OF LEARNING
BASED ON ENGAGEMENT
The BHR Grievance Assessment Tool aims to assess the effectiveness of corporate grievance mechanisms and remedy measures implemented by companies in all sectors and contexts.
These grievance mechanisms could be directed to different stakeholders (employees, supply chain, clients, shareholders, communities…).
The assessment considers both formal and non-formal processes.
Eight effectiveness criteria applicable to a company grievance mechanism following the United Nations Guiding Principles (UNGP) standard.
The tool provides an assessment against the 8 effectiveness criteria of the UNGP, process requirements and against peers that have already undertaken the assessment. All mechanisms are assessed separately.
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80 indicators (47 main indicators) that assess the eight effectiveness criteria of each mechanism.
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7 phases assessed against a series of process requirements, from design to the assessment of the mechanism.
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Enables self-evaluation and/or implementation with the support from the BHR Team.
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All information provided in the questionnaire will be confidential.
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Already implemented in different contexts of operation.
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Available in English, Spanish and French.
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Cloud based.
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Data available for analytics.
HOW TO ACCESS THE TOOL?
FEE ACCESS
Provides access to the 80 indicators of the tool.
You will be able to assess 7 phases of the cycle (process requirements).
Indicators can be adapted based on the specific needs of the company (sector, contexts of operation, activity...).
Can be applied in more than one context of operation.
Provides access to more than one respondent (function responsible for the management of the mechanism, other areas involved within the organization and end-users of the mechanism).
Could be based on self-evaluation or implemented with the support from the BHR Team.
You will get a brief report on the results by phase, effectiveness criteria, profile of users, contexts of operation and type of mechanism.
To learn more about the BHR Grievance Mechanisms Assessment Tool do not hesitate to contact us at consultas@businessandhumanrights.es
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